Before shipping each book, we carefully assess to make sure it’s in a suitable condition. However, we know that things can happen,and books can arrive damaged. If you receive a damaged book, please contact us within 7 days of receipt and we’ll organise a replacement or in cases where a replacement is unavailable, remedy the situation.

You’ll need to send us photos so we can assess. Please review the damage criteria below before getting in touch.

The following does qualify as damaged ✅

• Visible dents longer than 20mm on the surface or edges of the book.
• Crushed edges and/or corners more than 20mm.
• Spine split in half.
• Cuts or tears where pieces are missing (excluding small edge tears).
• Water damage.
• Entire pages missing.
• Hardcover punctured.
• Very blurry digital/stencil sprayed edges.
• Very faded foiling.
• More than 1 bent or ripped page that affects the text on the page.
• Misaligned digital/stencil sprayed edges more than 4mm off-centre.
• Sticky residue or discoloration that can’t be removed.
• Production defect where an entire finish is missing.

The following does not qualify as damaged ❌

• Minor dings that don’t affect the ability to read or display.
• Light scratches and minor hangnails
• Minor scuffs on hardcover edges.
• Normal shelf wear: minor dulling or fading.
• Small white spots where small areas of colour or foiling are faded.
• Slightly blurry digital/stencil sprayed edges.
• Stencil/digital sprayed edges less than 5mm off-centre.
• Wavy pages caused by printing or storage, excluding water damage.
• Overspray that doesn’t affect readability and is typical of the sprayed edge process.
• Crushed edges and/or corners less than 20mm.
• Damaged blank pages.

Please note: The above criteria are for guidance only, and each case will be reviewed individually. Replacements will be at our discretion. It’s important to note that different materials and processes used during manufacturing can have variations that are typical and don’t apply as damage. For example, darker covers are more prone to light scratches, and sprayed edges may show variations and shelf wear.

In some cases, we may request that you alter the damaged book (e.g., marking or cutting the cover) and provide proof before a replacement is sent. This ensures damaged copies aren’t resold unfairly. If we identify misuse of our replacement policy (e.g., for resale purposes), we reserve the right to decline future replacement requests or take appropriate action.